Guests departing the US going to Canada

COVID-19 testing for WestJet Guests & Swoop Travellers Departing the US going to Canada

WestJet and Swoop have partnered with AZOVA to provide you with all tests needed to meet Canada's COVID-19 entry testing requirements and return testing for the United States.

Guests and Travellers departing the United States to Canada need to take a PCR COVID-19 test within 72 hours of your flight to Canada. Guests and Travellers returning to the US from Canada must take an Antigen or PCR COVID-19 test within 3 days of your flight to the United States. Build your at-home testing bundle from AZOVA for convenient and quick testing for your trip. Additionally, you can order a test through AZOVA’s vast Provider Administered PCR COVID Testing Network.

Order My Tests

We recommend that you order your at-home tests two weeks in advance of your trip to ensure availability. Provider Administered PCR COVID tests can be booked same day with results in 72 hours or less.

Testing requirement for traveling between US and Canada

If you're flying to Canada, you must have a negative PCR test taken within 72 hours of the scheduled departure of your final flight to Canada.
If you're flying to the United States, you must have a negative antigen, PCR or NAAT test taken no more than 3 days before you travel by air into the United States.
You must show proof of your test results to WestJet or Swoop by completing a travel clearance even if you have been vaccinated for COVID-19.

How it works

STEP 1: Select the tests that you need for your trip.
We’ve provided a simple checklist to help you determine which tests you need and to add them to your cart and check out. Be sure to complete your purchase at least two weeks before your trip to ensure availability of tests and appointments.

STEP 2: If you select at-home testing, we will deliver your tests to you in the United States before you fly. If you are selecting a return bundle, you can take your test kits with you on your trip.

We will ship your tests and instructions for each test to your home address in the United States (delivery not available in Puerto Rico or Guam). Be sure to take these tests with you to Canada and take your test under video observation to receive a validated result for return travel to the United States.

If you are not able to have at-home tests delivered to you, you may book a test through our Provider Administered PCR COVID Testing Network.

STEP 3: Take your tests
Your shipment comes with instructions for when to take each test and each test comes with its own instructions. Take each test at the correct time for pre-departure, and return testing as instructed. The pre-departure and return tests must be observed with video observation.

STEP 4: Receive your results
You will receive a result for each test that you take. Your results come in both a PDF and the COVID Credentials™ Simple Health Pass format so you can share them with the airline and anyone you want.

When to take your test and send back your sample

Review the following timeline carefully to ensure this test meets your travel needs and when to take your test for travel to Canada, which requires proof of a negative COVID-19 test taken within 72 hours of departure.

Order your test at the time of booking your flight or at least 1-2 weeks before you need to take the test to ensure you have it when needed.
Schedule your video observation visit in advance to ensure visit availability for when you need to take your test.

Take your test and drop off at UPS before cutoff on	MON	TUE	WED	THU	FRI	SAT	SUN
Lab receives test on	TUE	WED	THU	FRI	SAT	MON	TUE
Results available between	TUE – THU	WED – FRI	THU – SAT	FRI – SAT	SAT – MON	MON – WED	TUE – THU
For results needed on	THU	FRI	SAT	SUN	MON	TUE	WED

Do not take your test or drop off your kit on Sunday. UPS does not pick-up or ship on Sunday.
This at home test kit is not recommended for Tuesday or Wednesday travel to destinations that require a 72 hour testing requirement due to weekend shipping limitations. If you depart on Tuesday or Wednesday, schedule an in person provider administered PCR test here.
It is your responsibility to determine the cutoff time and to get your test kit to the UPS store on time. If you miss the UPS cut-off time for next day air delivery, the lab may not receive your test kit in time for travel.
For drop off, please only use UPS Store locations. Do not drop off your sample at a pharmacy or convenience store even if it has a UPS drop box. Delivery times will be delayed.
99% of test results are reported within 36 hours from the time the lab receives your kit. Plan ahead for weather delays and holidays and please follow all directions to assure you get your results in time.

AZOVA At-Home RT-PCR test for pre-departure

Get results 12–48 hours after the lab receives your test
FDA Emergency Use Authorized RT-PCR at-home test
Approved for use within the United States only, for flights to Canada
Suitable for travel to most destinations requiring an RT-PCR test,including Canada
Includes video observation (required for travel)

Order My Test Bundle

Video observation is available 24 hours a day, 7 days a week

US Return Travel Test

To return to the United States, you can now purchase the Lucira COVID-19 home test kit and take the test in Canada. To meet CDC requirements, take this test under video observation with ID verification 3 days before departure to the United States. You’ll receive a validated result after you complete the test.

Order My Test Bundle

Contact Us

You can chat with AZOVA’s Customer Support team for comprehensive support, including help with your account, testing, shipping, and results. We typically respond within 3 minutes or less. Click the messaging icon on the lower right corner of the page to get started.

Talk with Customer Support

You can call the dedicated support line using the number below. Please note that wait times may vary depending on call volume.

+1 (844) 692–9682

We use the P23 TaqPath Sars-cov-2 Assay and the Infinity Biologix TaqPath SARS-CoV-2 Assay. Your home collection instructions card includes the name of the assay that will be run for your test.

If you ordered the non-observed PCR saliva kit, you will receive the AZOVA COVID-19 Test Collection Kit for use with the Advanta™ Dx SARS-CoV-2 RT-PCR Assay

Fact sheet for healthcare providers | Fact sheet for patients | Home Collection instructions for patient

If you received the P23 COVID-19 Test Collection Kit from AZOVA, your test is the P23 TaqPathSARS-CoV-2 Assay.

Fact sheet for healthcare providers | Fact sheet for patients | Home Collection instructions for patient

If you received the AZOVA COVID-19 Test Collection Kit, your test is the Infinity Biologix TaqPath SARS-CoV-2 Assay.

Fact sheet for healthcare providers | Fact sheet for patients | Home Collection instructions for patient