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Concierge COVID-19 testing that comes to you

We’ll send a concierge testing provider right to your door to administer your test at your home, work or office. AZOVA’s concierge service is designed specifically for travelers and others who must have a test that is administered by a healthcare provider. This service is available in most major cities in the United States Monday through Saturdays (before 12 PM ). Select the type of test you need to get started.

Concierge RT-PCR Nasal Swab

Purchase for $265

Concierge RT-PCR Nasopharyngeal Swab

Purchase for $265

Why are there different types of RT-PCR tests?

There are several methods to collect a sample for an RT-PCR test. These include nasal swabs (the swab is only inserted about 2 cm into each nostril), nasopharyngeal swabs (the swab is inserted deeper into the nose), and saliva tube collection. While all samples will accurately produce a result, many destinations have strict requirements on sample types and if they can be collected at-home or must be administered by a provider. AZOVA’s concierge PCR nasal and nasopharyngeal swab tests are administered by a healthcare provider at your location.

How it Works

STEP 1
Choose the sample collection type that meets the testing requirements for your travel destination. Be sure to research the testing requirements for your travel destination and order your concierge testing service at least three days in advance to ensure availability.

STEP 2
Complete the pre-screening questions and register online to get a prescription. We’ll send the prescription to the lab for you and ship the kit via next day air (where available) right to your home or office.

STEP 3
We’ll ask you to enter the address and the approximate date and time where you would like your concierge to arrive and provide sample collection services. Collection services are not available after 12 PM on Saturday or any time on Sunday.

STEP 4
The concierge will arrive at your home or office at the pre-arranged time to collect the sample. Concierge providers are tested regularly, wear protective equipment, and will maintain a safe distance,

STEP 5
Your concierge will drop off your sample at the local UPS store before the cutoff time for next-day air delivery.

STEP 6
We’ll send your results via a secure email and SMS within 12–48 hours from the time your sample arrives at the lab. 99% of test results are available within 36 hours from the time the lab receives your sample.

STEP 7
Complete any travel authorization forms as required by your destination and provide it to the airline before you board your flight. Have a safe trip and thanks for using AZOVA!

When to get tested

Review the following timeline carefully to ensure this test meets your travel needs.

Order your test at the time of booking your flight or at least 1-2 weeks before you need to take the test to ensure you have it when needed.

Get tested on	MON	TUE	WED	THU	FRI	SAT	SUN
Lab receives test on	TUE	WED	THU	FRI	SAT	MON	TUE
Results available between	TUE – THU	WED – FRI	THU – SAT	FRI – SAT	SAT – MON	MON – WED	TUE – THU
For results needed on	THU	FRI	SAT	SUN	MON	TUE	WED

* Collection services are not available after 12 PM on Saturday or any time on Sunday. Be sure to schedule your concierge appointment at least 1 hour before your local UPS Store cutoff time for next-day air delivery.

Not all testing options are available 7 days a week or on public holidays. It is your responsibility to determine if there is testing availability for when you need to be tested. We recommend you schedule your test when you are planning your trip or at least 1-2 weeks in advance to ensure availability for when you need to be tested.
99% of test results are reported within 36 hours from the time the lab receives your kit. Plan ahead for weather delays and holidays and please follow all directions to assure you get your results in time.

Contact Us

You can chat with AZOVA’s Customer Support team for comprehensive support, including help with your account, testing, shipping, and results. We typically respond within 3 minutes or less. Click the messaging icon on the lower right corner of the page to get started.

Talk with Customer Support

You can call the dedicated support line using the number below. Please note that wait times may vary depending on call volume.

(833) 232–9322

AZOVA testing services are subject to the terms and conditions of each individual purchase. Aeroméxico is not responsible for fulfillment, goods or services offered by AZOVA and does not receive customer information or any test results from AZOVA.